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Integrate Predictive Dialer with Zoho CRM

I am trying to setup using Agent Dialer to my salespesons. The idea:
- Export a list of leads from crm.zoho.com in CSV format
- Use the dialer automatically (import the list and start dialing)
- After each call, use the “-statusurl” option to update the right lead in Zoho CRM with the status

When trying to import the csv to the dialer, I get into troubles:
- I need aditional columns. While the “aoc” file I am using has the column, when importing (using “-import” option), the column does not exist.
- When importing, the first thing that happens is a “save as” pop up window. This makes problem since it does not actually starts the dialing.

I would appreciate any help.

To use additional columns, you can first create an empty .aoc file with these columns. When you import, use this file as a starting template. If import operation is successful, the file will be automatically saved.

Please follow the below link to read an article for a more detailed explanation of Zoho CRM with Voicent Software.
Zoho CRM Integration

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