Category Archives: VoIP 101

FCC clarifies cell phone GPS requirement

The Federal Communications Commission has  clarified a recent order that was widely misinterpreted as requiring all cell phones to have GPS by 2018. Last month, the FCC issued an update to its E911 requirements, which some believed would require handset makers … Continue reading

Posted in Business, technology, VoIP, VoIP 101 |

From Mashable: 3 uncommon reasons small businesses should choose VoIP

In a recent article, marketing and technology guru Chris Moody offers three uncommonly-known reasons that small businesses should choose VoIP: 1)  No More Wonky Phone Switches VoIP enables you to get rid of the closet full of hardware and wires, … Continue reading

Posted in Business, VoIP 101 |

New Voicent publication: How VoIP helps build Call Centers faster, cheaper and better

The astonishing advances that VoIP technology has brought to the Call Center is the subject of Voicent’s latest publication. Available at as well as in a presentation format on, the publication provides an overview of the differences between … Continue reading

Posted in Business, Call-center management, Communication Best Practices, technology, Voicent, VoIP, VoIP 101 |