Category Archives: Call-center management

Bandwidth has two numbers to care about

If you’re planning to try Voicent’s Agent Dialer predictive dialer or BroadcastByPhone auto-dialer, you may be wondering how much bandwidth you’ll need. Generally, for each VOIP channel/line you have or want (think of a channel as the equivalent of an … Continue reading

Posted in Call-center management, technology |

New Voicent publication: How VoIP helps build Call Centers faster, cheaper and better

The astonishing advances that VoIP technology has brought to the Call Center is the subject of Voicent’s latest publication. Available at as well as in a presentation format on, the publication provides an overview of the differences between … Continue reading

Posted in Business, Call-center management, Communication Best Practices, technology, Voicent, VoIP, VoIP 101 |

Skype Connect offers 5,000 minutes for $30

Business users of Skype’s SIP-based Skype Connect service are being offered opportunities to buy 5,000 minutes for only $30. That comes to about six-tenths of a cent per minute. Considering that wholesale bulk line charges are about half-a-cent per minute … Continue reading

Posted in Call-center management |