New Voicent publication: How VoIP helps build Call Centers faster, cheaper and better

The astonishing advances that VoIP technology has brought to the Call Center is the subject of Voicent’s latest publication.

Available at Voicent.com as well as in a presentation format on Slideshare.com, the publication provides an overview of the differences between old-fashioned, hard-wired Call Centers, and new, VoIP Call Centers.

It covers not only the cost-saving advantages of VoIP, but also some unexpected advantages, such as the remarkably expanded labor pool available to de-centralized, sophisticated call centers and contact centers.