IVR for Mitel ICP PBX

Hi! I have a potential customer that has a Mitel ICP 3300 PBX with SIP service. If not mistaken, their current release is the 4.0. Active software load: 10.0.0.10_2. They need an IVR that can integrate with their PBX system. I definitely think that the Voicent IVR is the perfect solution and we are considering becoming Voicent resellers for this and other opportunities. Please advise if possible, provide steps on how to test with the X-Lite softphone.

Voicent IVR Studio, or any other Voicent software, should work with any SIP compatible PBX system or VOIP services. Here are the steps for testing:

1. Test with X-Lite softphone
The first step is to make sure a SIP softphone works with your PBX or VOIP service. We recommend to use the free x-lite softphone for the testing.

Check your PBX admin manual for steps to setup a SIP extension or softphone extension. For Mitel, you can check their document site (http://edocs.mitel.com) for details. Once the extension is setup, get the SIP credentials for the extension, and enter them to configure your X-Lite softphone.

At this stage, you do not need Voicent software. So if you have problem, check the vendor website and support, X Lite user forums, or just google “setup x PBX for x lite softphone”.

2. Configure Voicent software

Once it is working with X Lite softphone, it should be easy to setup Voicent software, which acts as a softphone. You do not need x lite in order to use Voicent software. If you need to make and receive simultaneous calls, configure multiple PBX extensions first, then setup Voicent software to use these extensions.

First download Voicent software and install. To configure Voicent software as SIP extension(s) to your PBX system, open Voicent Gateway > Setup > Options > SIP tab, click the New button, enter the SIP credential there using the same information you use for setting up X Lite. Click OK, the gateway should restart, and you should be all set. If you need more information, check the Quick Start Guide in the installation pacakge or from Windows Start Button > All Programs > Voicent.

3. Test Voicent Software

The best place to get started is to open the Voicent product, select the Help main menu, then select Product Walkthrough.