Use Inbound and Outbound IVR Together

I have a 4 line IVR and 4 line Broadcast dialer using Skype. I have a Skypein number also. Can I run both in bound and outbound at the same time if I only assign 3 lines of IVR to outbound and leave the 4th line for access by inbound? If so, what happens when two inbound calls attempt to access the system at the same time?

No, you cannot assign certain lines for inbound and others for outbound calls. It is strongly recommended to use inbound applications and outbound applications on separate computers.

For an inbound call, if the called skype line is busy (Voicent IVR application is answering the call), the call will be forwarded to skype voicemail or a different phone number, depending on your Skype settings.