Tips for improving VoIP Call Quality

Kapoor suggested that VoIP quality issues are best identified by finding the “weakest link” in your VoIP “chain.”

Kapoor says call servers are typical scapegoats because they are easiest to blame.

But, he said, the real quality problems are just as likely to be found network infrastructure or capacity and network traffic levels  at the time of quality degradation.

Kapoor suggests:

Eliminate barriers between voice and data domains.

Use VoIP QoS metrics rather than simple Network Mean Opinion Scores averaged over time to manage QoS levels.

Kapoor says those averages can actually hide the true VoIP quality problems.

Be proactive as VoIP traffic changes and expands. Using VoIP QoS analytics and network performance metrics allow you to get insight into capacity barriers that warrant network upgrades, as well as call patterns that show where changes are needed.