PBX/IVR direct transfer to extension

How can I set up my PBX app such that it directly transfer the call to an extension without the need for the caller to press a key?

For auto attendant, the caller must press a key to transfer. However, you can use Voicent IVR Studio to design such an app to handle incoming calls. The design of such an app is really easy.

First, open IVR studio, create a new app for “inbound call application”.

Right click on the Incoming Call node, choose Add New Element…, choose Call Transfer….

In the General Tab, enter the extension to the box labeled Transfer Call to Agent/Phone. If you have not set up extensions for your agent yet, please go to Setup, PBX, Extension page to add extensions. Optionally, you can use queued transfer, or enter prompt before the call is transferred.

Save the app. Click Check Design button, then click the Deploy button to deploy the app to your account.