Can FlexPBX catch CallerID and route the call to different groups?

Can your FlexPBX catch Caller ID and route the call to different groups categorized by priority? Do I need two different incoming lines to go to different groups categorized by priority? Do you have ACD report? q-time, abandoned calls,…by pie chart, bar, real time queue display???

Flex PBX can not catch caller ID, however IVR Studio can catch the caller ID and route the call to any place you want, even categorize it by priority. We have a built in ACD report, with pie charts and real time displays.