Tag Archives: IVR

Voicent Workflow System

Posted on March 21, 2014 | By Voicent Info

New to version 9.1.0, Voicent is introducing a workflow system that features full integration with existing Voicent software. With a workflow system in place you will find that it’s much easier to keep track of your customers and stay in … Continue reading →

Posted in IVR Developer, IVR General, IVR Usage, Outbound IVR | Tagged , , ,

Integrating BroadcastByPhone columns within IVR studio

Posted on August 30, 2013 | By Voicent Info

I’d like different call flows based on different languages and countries in one IVR (as prescribed by the columns in my imported list) – is that possible or will I have to run multiple campaigns simultaneously? If so, what is … Continue reading →

Posted in IVR Developer, IVR General, IVR Usage, Outbound IVR, VOIP | Tagged , , , , ,

Route Inbound Call using DID Variable

Posted on July 15, 2013 | By Voicent Info

Hi, i have 20 inbound trunks, each with a separate DID, I want to route my caller somewhere based on the DID number they called. Can Voicent help me with this? Voicent provides an Interactive Voice Response(IVR) system, designed to … Continue reading →

Posted in IVR Developer, IVR General, IVR Usage, Outbound IVR, PBX, VOIP | Tagged , , , , , , , , , , , , , , , ,