Alternate Phone Numbers
To configure the conditions for alternate calls in a Broadcast By Phone or Predictive Dialer campaign, you will have to be using the Spreadsheet version of our software. Open up the Spreadsheet version of Broadcast By Phone or the Predictive … Continue reading
Autodialer Campaign Overview
This is an overview about how to create an Auto Dialer campaign. If you want to start making a simple campaign, move on to the next section. Auto Dialer Overview: Steps Put your information into the contact list Start the … Continue reading
Automated Phone Surveys
The following video shows you how to launch automated phone surveys using Voicent’s IVR studio alongside the Auto Dialer.
Automatic Call Disposition
A call disposition rule specifies how to set certain CRM field after a phone call. For example, you can set the Contact Status field to “machine answer” and automatically retry the call. To access the call disposition page, select Campaign, … Continue reading
Call Control Options
You can set up call control options from the main menu, select Setup, Account, and then Call Control. Allowed Outbound Call Time Allowed outbound call time makes sure calls are only made in a specified time period. A campaign is … Continue reading
Create a Campaign List from Campaign Results
You can easily start a new campaign based on certain campaign results. For example, you can start a new campaign to call all contacts that the current campaign is answered by an answering machine. Actually, the newly defined campaign list … Continue reading
Create a Campaign List from Import
This article goes over how to import a file using the import wizard. You perform these steps: Save a spreadsheet file to a CSV file (or create one using a text editor) Go to “Contacts” and then click the yellow … Continue reading
Create a Campaign List from Search Results
This article will cover the steps necessary to create a call list through a search profile. Creating a list from a search profile is really powerful, because it allows the call list to change every time the search is performed. … Continue reading
Create Your First Auto Dialer Campaign
To start creating your first Auto Dialer campaign, go to the Campaigns Menu option on the left sidebar menu. Here, you will see four large buttons. Click on the one that says “Auto Dialer” and you will begin the Auto … Continue reading
Designing A Press-1 Campaign
A Press-1 campaign message contains two parts. The first part is audio; the second part asks the user to make a selection. How to Make Your Press 1 Campaign Message: Steps Go to Setup, and under the Campaign menu, click … Continue reading