How text survey are charged

Voicent cloud service has integrated text message service. There is a per text charge when using our service. When you design a text survey with a few questions and answers, how is the per text charge apply?

The per text charge is applied the same way your cell phone company charge for text. When you send a question, it counts as one text. When you receive an answer, it counts as one. So if you have a survey that have 5 questions and assume your customer answers all questions, you will have 10 text messages in total.

Also, please note long text message (more than 160 characters) will be charged more. For more details, please see the FAQ on our cloud pricing page.

(Please note this article does not apply to on-premise software, which uses your own text service)