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Route Inbound Call using DID Variable
Hi, i have 20 inbound trunks, each with a separate DID, I want to route my caller somewhere based on the DID number they called. Can Voicent help me with this?
Voicent provides an Interactive Voice Response(IVR) system, designed to handle almost all inbound needs. The IVR Studio can be be built to have conditional statements like so:
__VG__CALLED_DID_NUMBER__ == '14089161800'
__VG__CALLED_DID_NUMBER__ is a Voicent variable, allowing you to utilize the DID number anywhere in the IVR Studio software.
Below is a picture representing call flow based on the DID number someone dialed.
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This entry was posted in IVR Developer, IVR General, IVR Usage, Outbound IVR, PBX, VOIP and tagged broadcastbyphone, database, did, different phone numbers, flexpbx, freetrial, Inbound, IVR, IVR menu, ivrstudio, java, multi business, Multiple Phone Numbers, navigate pbx, outbound, PBX, sql. Bookmark the permalink.