Using IVR Studio to navigate a phone menu.

Does one of your products have the following capabilities for an Outbound IVR application:

Upon calling the specified number:

1. Recognize the call was answered.
2. Ignore the automated request to enter a USER ID.
3. Using Phone Touch Tones, tone in a USER ID.
4. Ignore the automated request to enter a USER PIN.
5. Using Phone Touch Tones, tone in a USER PIN.
6. Either “recognize” the automated response via IVR for a specific keyword, length of message, or record the message for later voice to text conversion.

Yes, IVR Studio can navigate a menu system. However you will need to custom tailor the IVR application with the specific menu in mind. IVR Studio is capable of playing touch tones, as well as silent wav files for spacing. You can then set it to recognize a specific keyword or sentence and rout the call path in the direction of the keyword or sentence. There is a record element that can be set to record information to a wav file. You will need separate software to change the speech to text.

You have many customers using Voicent IVR for outbound call apps. Here are two listed in this knowledge base: call hotel’s PBX system, and Navigate a corporate phone system.