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Personalizing A Campaign Message

With a built-in CRM, it is extremely easy to customize your auto dialer campaign message. Simply select any CRM fields when designing a message template. During an active phone call, the CRM fields will be replaced by the actual values in the customer’s CRM record.

Automated personal message in auto dialer campaign

How to automate personalized messages: steps

  1. Go to Setup, Campaign, Campaign Messages, and click Add Auto Dialer Message Template button
  2. Enter name and choose Interactive Message (Press-1 Campaign)
  3. Select audio file to play for human answer. Mix and match audio and CRM field
  4. Select a CRM field

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