3rd Party CRM Screen Popups
When our predictive dialer or auto dialer connects an outbound call to an agent Voicent will popup a CRM page to let the agent know who they are talking to, as well as give the agent additional CRM information and … Continue reading
Agent Dashboard complains about registry settings for browser emulation
If you see “Dashboard’s registry setting for browser emulation is not correct” when starting Agent Dashboard, please make sure you have the latest Microsoft Internet Explorer installed. If you have the latest version of Internet Explorer (version 11) and see … Continue reading
Click To Play Audio
Setup Process 1. Record/Upload Audio Record & Upload the audio you wish to play during calls. 2. Add Click to Play Option Make a click to play option for the audio you recorded. 3. Test it! Learn how to create … Continue reading
Connecting the Agent Dashboard to the Voicent App
When setting up your agents in a call center, you have to connect their Agent Dashboards to the Voicent App. This lets them receive calls from Predictive Dialing campaigns or pull data from the CRM. There are generally three different … Continue reading
Handling Calls
Agent Dashboard™: Making Outbound Calls Chances are, your agents need to make outbound calls as well as inbound calls to close more deals and drive sales. Voicent software gives you the flexibility to use shared phone lines and extensions to … Continue reading
Predictive Dialer Agent Setup on Remote Computer
Setup Process 1. Download Remote Agent Software Download the Remote Agent Software. 2. Connect to the Voicent App Connect the Dashboard to the Voicent App. 3. Log In Log in on the Dashboard using the Agent Profile. Setup Predictive Dialer … Continue reading