PBX Transfers: Blind vs Queue
When using Voicent software you may run into the following options when transferring calls:
There are two types of call transfers:
- (Blind) Transfer
- Queued Transfer
A blind transfer attempts a transfer regardless whether the target is busy or not; while a queued transfer attempts a transfer only when the target is not busy, and puts the call on hold (in a queue) if the target is busy.
Queued Transfers are a better option for transfers to lines that are more often busy than not. An example would be a transfer to your support line. Chances are your support team is busy helping customers throughout the day, but that doesn’t mean you want to lose the call. A queued transfer will place the caller on hold if nobody on the line is available, meaning your support team can help them as soon as someone frees up.