Category Archives: Network

Forwarding Ports

When setting up Voicent software, you may experience a lack of audio or response from your SIP/VOIP service. This is often caused by your router blocking traffic to your Voicent software, effectively stopping our software from communicating with the services … Continue reading

Posted in Network |

How to Configure a Network for Remote Agents

Call Centers don’t always have their Agents inside of the same room, or building, as the server. This means that some Agents will have to connect to the Voicent App remotely, or in other words, from outside the server network. … Continue reading

Posted in Network, Predictive Dialer |

Network Troubleshooting

When setting up Voicent software you may run into the error: Failed to Get Response from SIP service Here’s Why: When the Voicent Gateway starts, it will first send user registration information to your VOIP service provider. Once the message … Continue reading

Posted in Network, Phone Setup |

Service Error Codes

When using any communications device, it’s quite possible that you will end up reaching some disconnected numbers. It’s also possible that you’ll reach busy phone lines, and other inconvenient situations. All of these phone call scenarios have corresponding error codes … Continue reading

Posted in Network |