Save Time and Money with Voicent's Call Center Solutions

Voicent's products meet the needs of the new generation of VoIP-based call centers, eliminating costly overhead such as hardware acquisition and maintenance, automatically monitoring and managing resources to meet regulatory requirements and campaign goals.

With Voicent's native VoIP tools, the number of lines that you can run simultaneously is infinite, and our networked solutions mean that your staff can work from anywhere there is access to a computer and an Internet connection.

Thousands of simultaneous calls on an ordinary laptop or desktop computer: Voicent's 8.5.0 release includes dramatic improvements in computing-resource usage that enable typical computers to handle thousands of simultaneous out-bound and in-bound calls without impacting call quality.  These changes establish Voicent software as a professional Call Center-grade solution, capable of supporting any sized Call Center.

That means Voicent provides incredible value and scalability. Voicent's intuitive, easy-to-use design and affordable price makes it a great solution for small businesses and start-ups.Voicent's software requires no special hardware, making it incredibly inexpensive to install and maintain. Because Voicent's products don't require the use of fixed phone ports on a physical hardware card, adding additional agents is quick, easy, and affordable. As your business grows, you'll know that Voicent will be able to easily grow with you.

All of our products are sold with simple buy-it-and-own-it-for-life licensing. Our products have no monthly, annual, or per-message costs or fees.

Save tons of money on your phone bill: With Voicent software, you can choose your phone service that offers you the best rate. For large call centers, the savings of one tenth of a penny on a per minute rate can ultmately save tens of thousand of dollars per month. Click here to see how to save money on phone bills for contact centers.

Ensure regulatory compliance by automatically measuring and adjusting the pace of outbound calls, keeping within strict federal limitations on Dropped and Abandoned-Call rates.

Quick and easy call monitoring and recording, and "whisper coaching" to speed quality and effectivenes of new agent training.

Tracking, collecting and statistical reporting of call volume, line usage, dropped-call rates, current and historical campaign performance. Lets you measure it so you can manage it!

The virtual nature of the system also means that your call center agents can work from anywhere there's an Internet connection.

With Voicent's AgentDialer, setting up multiple campaigns is as simple as a mouse click.

AgentDialer can be easily integrated into any existing database or CRM software, and can be used to record calls, log campaign statistics, and transfer calls between multi‐tiered agents.

Can handle thousands of simultaneous calls from a single computer.

For inbound-oriented call centers, Voicent's IVR Studio and its point-and-click interface, offers an easy but sophisticated way to manage your calls, including skills-based call routing, text-to-speech, CTI screen pop, and more

From simple call-flow menus to incredibly powerful connections to web applications, CRM applications, ERP applications, and other tools, IVR Studio simplifies business integration and increases system flexibility. The inbound call center voice and SMS applications you can design with it can be fully integrated into your existing IT infrastructure and business processes.

Based on internet standards, Voicent IVR Studio is extensible and allows integration with existing websites and custom-developed Java classes, which enables independent developers to use Voicent IVR Studio to meet unique business needs.

Use GUI point-and-click interface for standard call flow design, or use HTTP or programming API for deeper integration with your existing IT infrastructure.