How to Create a Support Ticket On Voicent Live
If you’re having trouble using Voicent Live and it’s related to a technical issue from within the software, the best thing to do will be to file a support ticket. To file a support ticket, log into your Voicent Live … Continue reading
How to Verify Your Credit Card
If you’re adding a credit card to your Voicent Live account, then you’ll need to verify it before you can use it to make a purchase. The way we verify credit cards is simple: Once you’ve entered your credit card … Continue reading
Signing Up for Voicent Live
When signing up for Voicent Live, you’ll need to consider some of the following questions: How many calls will I be making a month? How many agents (users) will be using the software? what features am I looking for? These … Continue reading
Unlimited Calls inquiry
“Other VOIP services offer unlimited calls and texts, why doesn’t Voicent offer unlimited plans?” Unlimited plans offered by some VOIP/SIP services has certain limitations as well to limit their cost. Some are 1.) power dialing only (1 line per agent) … Continue reading
Voicent Live Billing
Voicent Live has a few different billing options available for users. There are two main considerations when making a purchase on Voicent Live, namely: Billing Period Prepaid Minutes Billing Period: Monthly vs Yearly After completing our free trial, you’ll be … Continue reading
Workflow Set-up Sample
“Need assistance in programming the system to call toll free numbers (about 10 in total) and if there’s no answer, try 3 times every 2 minutes and if there’s no answer, send an email to a distribution group. If the … Continue reading