Careers & Opportunities

Systems Engineer
Career Opening

Job Title: Systems Engineer
Location: Mountain View, CA

Voicent is a leader in Cloud based contact center solutions and one of the Bay Area’s fastest growing companies. To complement our rapid growth, we are actively looking for an experienced Systems Engineer to join our Technical Operations team. Our headquarters is located in San Ramon, CA, and we continue to expand globally. We offer a very competitive base salary, full benefits package, and an attractive employee stock purchase plan. Voicent is a high energy environment with lots of room for personal and professional growth.

Key Responsibilities

  • Administer company systems, including different types of servers, hypervisors, operating systems, middleware, and company’s customer facing cloud application
  • Perform installation of new systems, provisioning, maintenance and retirement of production equipment as necessary
  • Monitor production environment, troubleshoot failures, compensate for and fix hardware and software faults
  • Develop automation tools for normal, repetitive administration tasks
  • Create/maintain documentation of solutions used (architecture diagrams, procedures, etc.)
  • Implement changes during off hours maintenance windows
  • Participate in on-call rotation

Required Skills and Experience

  • 5+ years of Linux/Unix System Administration experience preferably RHEL/CentOS
  • 2 years JBoss AS experience
  • Strong experience supporting mission critical 24x7 production/cloud environments
  • Solid scripting skills Perl/Shell/Python/Ruby
  • Configuration management automation tool (Puppet preferred) desired
  • OS and Applications hardening knowledge
  • Excellent problem solving and analytical skills
  • Great understanding of cloud, web & enterprise technologies
  • Capable of independently managing complex projects and preparing detailed build / test plans to implement new technologies/configurations
  • Excellent communication skills – both verbal and written
  • B.S. in Computer Science or equivalent experience

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