I want to provide an solution to retrieve a confidential pass-code by calling a Toll Free Number, having it answered by the IVR. Callers will hear uploaded recordings for the prompts. Caller will have to enter a 6 digit reference number and then their year of birth. With each entry, your system will ping our data and then return a confidential alpha-numeric pass-code through Text to Voice. If the caller cannot retrieve their pass-code or is having trouble with the system, it will live transfer them (between 8 am EST and 8 PM EST M-F) to a local number which will terminate in my client’s current call centre. Can we have multiple callers using the system at the same time? How does this effect pricing? Please advise soonest
First, you need to use Voicent IVR Studio to create such an app. For more information on creating such an app, please see IVR Tutorial.
Second, you must choose our on-premise software solution. Even the cloud solution uses the exact same software, advanced operations, such as pinning or retrieve data from your database are disabled. This restriction is mainly for security purposes since there will be other cloud customers using the same server computer. The on-premise software, on the other hand, is installed on your own computer and thus has no such restrictions.
Yes, you can have multiple callers using the same system. Each line/channel is used to handle one caller. So if you will have at most 10 callers at the same time in peak usage, you will need to have a system that supports 10 lines. For IVR Studio pricing, it is based on the number of lines.