Voicent Outbound Contact Center software is the perfect solution for businesses who make large volumes of outgoing calls. With this solution, you can manage and motivate agents, generate high-quality leads, and give great caller experiences.
With call center-grade predictive dialing, preview dialing, progressive dialing, click-to-call, a built-in CRM, delivering great caller experiences is easy and effective. Voicent's Outbound Call Center Solution contains 4 key Voicent software products: Call Center Manager Software, Voicent CRM, Voicent Predictive Dialer, and the Agent Dashboard softphones.
Voicent's easy-to-use predictive dialer increases agent productivity and improves campaign bottom-line by automatically dialing and connecting only live calls. Includes predictive dialer, progressive dialing, preview dialing, and manual.
Voicent Agent Dashboard boosts agent productivity by allowing your agents to have hands-free conversations with callers. In the Agent Dashboard, agents can see dynamic call scripts, CRM screen popups, and handle incoming calls.
Call Center Manager helps you monitor campaigns, agents, and phone lines. With Call Center Manager, you can train agents with whisper coaching, manage call volume pacing, and set dropped-call rate thresholds.
Voicent CRM works seamlessly with Voicent call center software, so you can eliminate hefty integration fees. When a call is connected to an agent, that agent sees an automatic CRM popup with the caller's information.
Voicent's Outbound Contact Center solution contains all features of Call Center Manager, Voicent CRM, Predictive Dialer, and Agent Dashboard™.