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Voicent is a crime-fighting star in Hollywood

The Miami Bureau of the Associated Press published a story about the City of Hollywood, Florida's success in using Voicent's BroadcastByPhone software to reduce the blight of illegal roadside signs. The story, by Kelli Kennedy, spawned stories across the country.

Click to watch the story from Associated Press's web site

Voicent's BroadcastByPhone has many, many uses, not the least of which is
a code-enforcement tool for communities fighting the scourge of illegal signs strewn along highways and packed into intersections.

Many communities are using Voicent's BroadcastByPhone to take advantage of the signs' weakness--they include phone numbers to call for whatever product or service the sign is offering.

So, community officials put those numbers into BroadcastByPhone and tell it to call them. Over and over and over until the owners of the illegal signs take them down and pay a fine.

The effectiveness of the solution in the city of Hollywood, Florida, attracted
an Associated Press reporter based in Miami to do a story for print and broadcast media.

The story wound up going national, with ABC, CBS, NPR, Washington Post, The New York Times and other major news organizations picking it up.

Here are links to the stories in:

Coincidentally, on the same day, a story in Broward County's Sun-Sentinal newspaper reported that a legal challenge to the City of Hollywood's use of the crime-fighting tactic was rejected, allowing Voicent to continue to patrol the clean streets of Hollywood.

VOICENT offers subscription service for call center suites

Targeted, flexible product packages available on-demand as alternative to hosting services

Mountain View, CA, May 1, 2013: Voicent Communications announced today that its targeted Call Center product suites are now available through an on-demand subscription service.

The subscription service is part of Voicent’s innovative, managed alternative to Call Center hosting.
Using Voicent’s managed approach to Call Center sourcing, customers enjoy higher security and more control over valuable data, while paying substantially less than the cost of hosting service fees.

Voicent Communication aimed for the same kind of sophistication in its highly affordable call center business software. The company’s latest software release includes an automated Customer Relationship Management tool specifically designed for call centers.

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VOICENT's call center crm automates to ensure value

Affordable Call Center solution matches costly enterprise software

MOUNTAIN VIEW, CA; February 23, 2013 -- The value of Customer Relationship Management (CRM) tools is without question. Increasing your understanding of your customers and prospects greatly increases your ability to meet or exceed their expectations and to keep their satisfaction levels high.

That is, so long as your staff actually uses your CRM tool.

And that, as scores of analysts and technology journalists have long reported, is a major flaw in CRM solutions that require hands-on action by employees. When people get busy, the extra work required by the CRM tool is frequently dropped. Many reports put resulting information losses as typically 40 percent or more as customer contact details fail to make it into customer records, and thus, severely limit the quality of the customer understanding the tool is supposed to be providing.

In many cases, expensive CRM tools are never really adopted by staff and wind-up joining the closet full of once-promising software that ends as unused “shelfware.”

The solution, of course, was automation capabilities that dutifully collected and cataloged information about customers without adding to the work of existing staff.

Instead such automation, found in sophisticated and expensive enterprise tools such as Seibel or PeopleSoft, actually made life easier for staff by making important information about customers instantly available anytime the customer called or was contacted.

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VOICENT INTRODUCES CALL CENTER RULES ENGINE

Automatically follows rules for line usage, message selection, call distribution and more

MOUNTAIN VIEW, CA; November 3, 2012 -- Voicent's Call Center solutions have achieved a new level of sophistication with the addition of a Call Center Rules Engine that enables automated, fine control of call center operations to maximize efficiency and effectiveness.

Voicent's Call Center Rules Engine is designed for Call Center managers who desire a high degree of control over everything from call distribution to how lines, messages and call center agents are used.

Rules can be easily set, then followed in an automated, disciplined way that does not require human intervention.

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