Voicent streamlines your inbound and outbound calls while helping you manage agents, manage customers, and manage business automatically. This all-in-one solution is easy to use and contains everything you need to grow your business.Try it for free Flexible Plan Starting $19 What's in the cloud
Call center tools, built-in CRM, workflow automation. Everything you need to grow your business.
Outbound Call Center
Built in CRM
Call Center Manager
Inbound Call Center
Only pay for what you use. See Frequently Asked Questions below for more details.
Follow the 3 simple steps below to configure your account.
Everything you need to know to get started.
Is there a minimum number of agents I need to sign up?
Nope. Our plans are flexible enough to support a 1-person plan making a few calls a day, all the way up to 500 agents making millions of calls per month.
If I want to have my agents use Voicent Cloud, do I need to get more accounts?
No, you only need 1 main account. You can easily add agents to your plan through your billing portal. Then, create usernames and passwords for your agents in your account settings. Your agents will able to log into their sub-accounts from anywhere in the world and use the enterprise-grade call center tools in Voicent Cloud.
I don't want my agents to access certain data in my account.
That's easy! You can change the permissions for different roles, such as Agent (limited view), Manager (less limited view), and Admin (unrestricted access) in your settings.
What's the difference between Voicent Cloud and Voicent On-premise software?
With Voicent Cloud, you don't have to have your own phone service. Simply sign up, upload a contact list and start your campaign.
With Voicent On-premise software, you can use your own phone service (our software works with nearly all VoIP and SIP services), and we don't charge any per minute rates. On-premise is a one-time purchase.
How does Voicent Cloud billing work?
Billing starts at $19 per seat per month for the base plan, which includes a complete Outbound Call Center solution and CRM. Depending on the credit package you use, calls are billed at $0.0125 / minute up to $0.04 / minute at 30/6 increments.
What is a credit
A Voicent credit equals to one minute of phone call or one text message. With 30/6 billing, a call with less than 30 seconds of connected time is billed for half minute or 0.5 credit. After 30 seconds, it is billed at 6 seconds increment.
What counts as connected time for billing?
A call is connected when it is answered by a human or a machine. Call dialing time is not billed.
Do minute/credit roll over?
No. If you use up your calling credit, phone calls are billed at pay-as-you-go rate.
How many channels/ports do I get?
The base plan comes with 2 outbound channels or ports per agent. A channel is basically a phone line, with 10 channels, for example, you can make 10 simultneous calls. If you need more channels, simply add more ($7 per channel) to your flex account.
Can I set up my caller ID
Yes, as long as you own that telephone number.
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