Voicent Cloud

An instant cloud call center with built-in CRM at your fingertips.


Voicent streamlines your inbound and outbound calls while helping you manage agents, manage customers, and manage business automatically. This all-in-one solution is easy to use and contains everything you need to grow your business.

Try it for free   Flexible Plan Starting $19  What's in the cloud

What's in Voicent Cloud?

Call center tools, built-in CRM, workflow automation. Everything you need to grow your business.
 

Cloud auto dialer for call centers

Auto Dialer

Hosted outbound call center

Outbound Call Center

Hosted crm built in for call centers

Built in CRM

Hosted call center inbound phone system

ACD Routing

Hosted call center supervising and monitoring software

Call Center Manager

Hosted outbound call center

Workflow Automation

Hosted predictive dialer

Predictive Dialer

Hosted outbound ivr system

Outbound IVR

Hosted outbound call center

Website tracking

Hosted call center inbound software

Inbound Call Center

Hosted agent monitoring

Agent Monitoring

Hosted outbound call center

Marketing Automation

What is a power dialer?

Power Dialer

Hosted phone survey call center-grade

Phone Surveys

Hosted email marketing for call centers

Email marketing

Hosted call center ivr system

Inbound IVR

Hosted whisper coaching software

Whisper Coaching

Hosted outbound call center

Sales Automation

What is a preview dialer?

Preview Dialer

Hosted call center sms surveys

Text/SMS Surveys

Hosted text messaging marketing for call centers

Text/SMS marketing

Hosted business phone

Virtual Receptionists

Hosted outbound call center

Agent Dashboard

Flexible Account - Starting only $19 per month.

Only pay for what you use. See Frequently Asked Questions below for more details.
Follow the 3 simple steps below to configure your account.

Choose a base plan

See base plans

Choose options

See options

Choose package

See calling plan

FAQ

Everything you need to know to get started.

Is there a minimum number of agents I need to sign up?

Nope. Our plans are flexible enough to support a 1-person plan making a few calls a day, all the way up to 500 agents making millions of calls per month.


If I want to have my agents use Voicent Cloud, do I need to get more accounts?

No, you only need 1 main account. You can easily add agents to your plan through your billing portal. Then, create usernames and passwords for your agents in your account settings. Your agents will able to log into their sub-accounts from anywhere in the world and use the enterprise-grade call center tools in Voicent Cloud.


I don't want my agents to access certain data in my account.

That's easy! You can change the permissions for different roles, such as Agent (limited view), Manager (less limited view), and Admin (unrestricted access) in your settings.


What's the difference between Voicent Cloud and Voicent On-premise software?

With Voicent Cloud, you don't have to have your own phone service. Simply sign up, upload a contact list and start your campaign.

With Voicent On-premise software, you can use your own phone service (our software works with nearly all VoIP and SIP services), and we don't charge any per minute rates. On-premise is a one-time purchase.

How does Voicent Cloud billing work?

Billing starts at $19 per seat per month for the base plan, which includes a complete Outbound Call Center solution and CRM. Depending on the credit package you use, calls are billed at $0.0125 / minute up to $0.04 / minute at 30/6 increments.


What is a credit

A Voicent credit equals to one minute of phone call or one text message. With 30/6 billing, a call with less than 30 seconds of connected time is billed for half minute or 0.5 credit. After 30 seconds, it is billed at 6 seconds increment.


What counts as connected time for billing?

A call is connected when it is answered by a human or a machine. Call dialing time is not billed.


Do minute/credit roll over?

No. If you use up your calling credit, phone calls are billed at pay-as-you-go rate.


How many channels/ports do I get?

The base plan comes with 2 outbound channels or ports per agent. A channel is basically a phone line, with 10 channels, for example, you can make 10 simultneous calls. If you need more channels, simply add more ($7 per channel) to your flex account.


Can I set up my caller ID

Yes, as long as you own that telephone number.


Flexible Plan to Fit Your Need

Starting from


$19

per agent per month

Start Free Trial