Voicent's Inbound Call Center Solution helps you deliver professional, high quality customer service and caller experiences with state-of-the-art IVR phone menu systems, auto attendants, ACD and skills based routing, automatic CRM record popup, agent management tools, and much more.
With call center-grade ACD queueing, IVR self-service, and a built-in CRM, delivering great customer service is easy and effective. Voicent's Inbound Call Center Solution contains 4 key Voicent software products: Call Center Manager Software, Voicent CRM, Voicent IVR Studio, and the Agent Dashboard softphones.
Voicent IVR Studio allows you to easily build flexible self-service phone menus, ACD systems that route calls to the right extension, and powerful inbound phone menus that connect to your database and website.
Voicent Agent Dashboard boosts agent productivity by allowing your agents to have hands-free conversations with callers. In the Agent Dashboard, agents can see dynamic call scripts, CRM screen popups, and handle incoming calls.
Call Center Manager helps you monitor campaigns, agents, and phone lines. With Call Center Manager, you can train agents with whisper coaching, manage call volume pacing, and set dropped-call rate thresholds.
Voicent CRM works seamlessly with Voicent call center software, so you can eliminate hefty integration fees. When a call is connected to an agent, that agent sees an automatic CRM popup with the caller's information.
Voicent's Inbound Contact Center solution contains all features of Call Center Manager, Voicent CRM, IVR Studio, and Agent Dashboard™.