Voicent Blended Call Center is the robust, feature-rich solution for business who make outbound calls and handle inbound calls professionally and efficiently. This software helps you manage agents, route and transfer incoming calls, control call volumes and call flow, and see real time statistics.
With call center-grade predictive dialing, preview dialing, progressive dialing, click-to-call, a built-in CRM, delivering great caller experiences is easy and effective. Voicent's Outbound Call Center Solution contains 4 key Voicent software products: Call Center Manager Software, Voicent CRM, Voicent Predictive Dialer, and the Agent Dashboard softphones.
Voicent's easy-to-use predictive dialer increases agent productivity and improves campaign bottom-line by automatically dialing and connecting only live calls. Includes predictive dialer, progressive dialing, preview dialing, and manual.
Voicent IVR Studio allows you to easily build flexible self-service phone menus, ACD systems that route calls to the right extension, and powerful inbound phone menus that connect to your database and website.
Call Center Manager helps you monitor campaigns, agents, and phone lines. With Call Center Manager, you can train agents with whisper coaching, manage call volume pacing, and set dropped-call rate thresholds.
Voicent CRM works seamlessly with Voicent call center software, so you can eliminate hefty integration fees. When a call is connected to an agent, that agent sees an automatic CRM popup with the caller's information.
Voicent's Blended Contact Center solution contains all features of Call Center Manager, Voicent CRM, IVR Studio, Predictive Dialer, and Agent Dashboard™.