Remove phone number (DNC)

We are an existing customer of the VOICENT system. I had a question about the Auto Dialer Broadcasting system. We currently use these campaigns to send our pre-recorded messages to our listings. Question – Does the Voicent Auto Dialer remove phone number from the existing campaign only, if recipient asks to be removed by pressing our designated phone number? Or does it remove their number from all of our Imported lists in the Voicent portal too?

First, some background info about how lists and contacts are managed on the Voicent platform. ALL contacts are saved in the built-in CRM. The lists are simply a group of contacts that share some common features. For example, you can search and find all contacts that have the same area code and save it as a list.

There is a Do Not Call field in each contact. If the field is checked, your dialer campaigns will skip these contacts.

When customer presses a key to opt out, the software sets the Do Not Call field on that record. It will not remove the contact. (but later campaigns will not call these records).

It is important not to create duplicate records during import. That is controlled by the merge option during import. By default, new record will be merged into the existing record if they share the same phone number or email address.

Posted in Agent Dialer, Auto Dialer, FAQ |

Manager Dashboard script error

This article shows how to fix one common issue if you see the following error when using Voicent Manager Dashboard.

First, make sure you have the latest Microsoft Internet Explorer installed

Please note IE is not the same as the latest Microsoft Edge browser. Type in “Internet Explorer” in the Windows search bar, you should see it listed. As of this article, the latest version is 11.

Second, Make sure the following Registry Value is Set

First, use open the regedit tool to open Windows registry. Once open, go to the following folder to add a value.

For 64 bit Windows

Computer/HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\MAIN\FeatureControl\FEATURE_BROWSER_EMULATION

For 32 Bit Windows

Computer/HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\MAIN\FeatureControl\FEATURE_BROWSER_EMULATION

Insert REG_DWORD as “ccmgr.exe” and set the value to 0×00002af8 (11000 Decimal). Must be DWORD_DECIMAL.

Now restart Manager Dashboard program.

Posted in Support |

PhoneTree Appointment Reminder Replacement

I am looking for a replacement unit for my Phone Tree appointment reminder. PhoneTree seems no longer in business or not selling the unit anymore. Do you have such a unit and what is the price?

Yes. We offer appointment reminder software (AutoReminder) that is easy to use and offers more features than the PhoneTree unit. In addition to telephone appointment reminders, the software is also capable of text message and email reminders.

Actually, our software does not even require a physical hardware. It is installed on your computer (Windows) and can be configured to use your own telephone service or almost all VOIP/SIP phone services.

The Auto Reminder software is a pretty mature product. It has been on the market for more than ten years. We have customers ranging from individual medical offices, spa and hair salons, to large hospitals.

For pricing and more info, please see Voicent Appointment Reminder Software overview.

Posted in Appointment Reminder, General |