Features Wanted for a simple, message broadcasting system

Here are questions from a typical voice broadcasting user.

Can define multiple call groups?
Yes

Can call in via phone, record a message, select a single group and start the broadcast?
Yes

Can stop broadcast at any time?
Yes

Can calling times be defined?
Yes

Can re-calls be limited to 2?
Yes. set to any number of tries

Can system dial multiple numbers simultaneously?
Yes.

Can broadcast message be left on voice mail?
Yes

Offer SMS?
Yes. We have 2-way sms

Provide detailed broadcast logs: name, number, call statuses, call time, duration secs, etc?
Yes

Provide opt-out feature?
Yes

How many lines/ports for simultaneous calling?
The base subscription has 2 lines per user. $7 per month for additional channel

1st minute cost
Plan range from 4 cents per minute to 1.5 cents per minute

Incremental cost interval (6 secs, 15 secs, 1 min, etc)
We do 30/6 billing

Cost per increment
30 seconds initial, 6 seconds after

If opt-out (above) is Yes, what is the additional cost for each?
no additional cost

If SMS (above) is Yes, what is the cost for each?
$15 per month for sms feature. 1 text message is equivalent to 1 minute of phone call.

Any per broadcast fees? Zero or how much.
no

Any set-up, annual/monthly fees? Zero or how much.
$19 per month per user. Or $25 is month-by-month

Cost per call (for below duration-seconds)
It depends on calling rate. with 30/6 billing.

Duration    4 cent      2c             1.5c
55                 4                 2           1.5
60                4                 2           1.5
67             4.8             2.4           1.8
97             6.8             3.4           2.55

How is chargeable time calculated?
starting when call is answered, ending when call is disconnected

When is Tech Support available?
24/7 for urgent issue, normal business hours for others

For your packages, do unused minutes roll-over?
no.

Posted in Auto Dialer, FAQ |

Error in unpacking web server ROOT

During installation, the software will automatically unpack certain folders on your computer. The compressed file of the installation package is:

C:/Program Files (x86)/Voicent/Gateway/webapps/ROOT.war

This file will be automatically unpack and create a folder names ROOT. When the system failed to finish the unpacking, the installation will fail.

This problem is usually caused by slow computer hard drive. You can click the Start button again to try to unpack.

One thing that may slow down the unpacking is your anti virus software. It may scanning the newly created files in the background. You can temporarily turn off these programs and try to start Voicent again. Once it starts successfully, you can turn on the anti-virus program again.

If it continues to fail, you may have a very slow hard drive. Try it on a different computer.

Posted in General |

Failed to unpack web server ROOT

During installation, the software will automatically unpack certain folders on your computer. The compressed file of the installation package is:

C:/Program Files (x86)/Voicent/Gateway/webapps/ROOT.war

This file will be automatically unpack and create a folder names ROOT. When the system failed to create this new folder, the installation will fail.

This problem is usually caused by folder permissions. Either you do not have administrator privilege to install the software, or there is something wrong with the folders. Try to fix the permission issue and try to start the program again.

If you cannot fix the permission issue, you can rerun the installer, and choose a different installation folder for the program. Or try on a different computer.

Posted in Installation, Support |