Voicent's Call Center Manager automatically tracks and adjusts calling pace to comply with federal limits on dropped-call rates; provides "whisper coaching" feature allowing live-call coaching that is inaudible to customers; enables easy call monitoring and recording; and includes real-time and historical statistical reporting capabilities for agent performance, line usage, and campaign productivity.

Works seamlessly with Voicent's Agent Dialer predictive dialer, BroadcastByPhone auto-dialer and Interactive Voice Response (IVR) applications.

This upgrade is for upgrading Call Center Manager Enterprise Edition to the latest release.