Voicent CallCenter CRM is an intelligent CRM software specifically tailored for customer engagement organizations. Designed to capture knowledge and store it in a way that allows for rapid retrieval and predictable follow-through, it help business to run more efficiently and effectively.

Fully integrated with Voicent inbound and outbound products. Agent interacts with Voicent CRM through Voicent Dashboard software; manager interacts with Voicent CRM through Voicent Call Center software.

For license purpose, a manager and an agent are both considered a user. For a call center with 25 agents and 1 manager, a 26-user CRM license is required.

This product is also used for connecting to 3rd party CRM software such as salesforce, sugarcrm, and zohocrm.