How to Start a Predictive Dialer Campaign?
Understand a Predictive Dialer
A predictive dialer calls a list of people automatically. When a call is answered by a live human, it immediately connects the call to an agent; if a call is answered by an answering machine or voicemail, it either hangs up or leaves a message.
Start a Predictive Dialer Campaign
Please note if you are using the trial account, you will not be able to create a new agent account. Simply use admin to login.
Agent Dashboard
Agent Dashboard is a software phone on your computer. You use a computer headset to talk to your customers. This software can be downloaded from the Setup, Download main menu.
If you have problem setup the software, please see How to Setup Agent Dashboard for more info.
Basic Usage
Using the Dialpad
Answering a Call
Manager Dashboard