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Setup Voicent To Use Your VoIP/SIP Service

Step 1: Set Up A VoIP Account

If you have a VoIP service, you can get your VoIP account connection information from your service provider. The connection info is also called SIP credentials, which is your user name, password, and other information.

We recommend using one of the following services:


Here is a more complete listing of VOIP services available:

Once you’ve signed up with your VOIP provider, try testing your VOIP service.

Step 2: Setup Voicent With Your SIP Credentials

To start, open your Voicent App (vapps) and on the navigation bar on the left select Setup > Options

Voicent App Image

In the Options window click SIP. Click the Add button to specify your SIP account. The following screen is an example using a CallCentric account.

Voicent VoIP

If you have trouble setting up your VoIP service with Voicent, we can help. Email your account information to After we test it, we’ll let you know the correct SIP settings and you can then change your account password accordingly.

Please note that Voicent software does not need extra software (like Xlite softphone) to make VoIP calls. Voicent software is configured as a softphone when used with a VoIP service.

Step 3: Test With Voicent Software

In order to test your Voicent software, run an Auto Dialer campaign and call yourself.

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