Agent Dashboard Overview
Voicent Agent Dashboard is a specialized tool for agents who use Voicent platform. It is a softphone as well as an integrated interface to Voicent CRM. Watch the 3 videos under the section labeled Agent Dashboard: http://voicent.com/support/predictive_dialer_help.php Use as a … Continue reading
Auto Dialer: Getting Started
What is an auto dialer? Review: http://voicent.com/autodialers.php To continue, make sure you have an account on Voicent Live Start Your First Auto Dialer Campaign Watch the first two videos: http://voicent.com/autodialers_demos.php You may also check http://voicent.com/support/kb/2016/06/10/run-your-first-auto-dialer-campaign/ Go to your Voicent Live account … Continue reading
Design Auto Dialer Messages
Auto Dialer Message Types Voicent auto dialer can send out many types of auto dialer messages, from simple audio recordings to a fully automated survey. You can create a message first and later on use it in various campaigns. (Setup, … Continue reading
Email – Getting Started
Setup Outbound Email Server Like Microsoft Outlook, Voicent platform also acts as an email client. To send email, you need to configure your account to use your SMTP server. This is done in the Setup, Account, Email page. Ex. Setup … Continue reading
Empty Contact List
I have uploaded a csv file with a list of my contacts. I was able to upload them successfully and assigned the columns respectively but when I opened the imported list, it shows as empty. There could be various reasons. … Continue reading
Inbound Call Center
Setup Voice mail To have your own voicemail message, open Agent Dashboard, select Setup menu, then setup voicemail. Ex. Setup your own voicemail message. Call in to leave a message Use Different IVR app for different customers All Voicent tools … Continue reading
Manage Campaigns
Campaign List Management There is a separate chapter on this topic. Campaign Options You can run multiple campaigns at the same time (even with other types of campaigns), as long as the total number of lines/channels used does not exceed … Continue reading
Manage Campaigns
Campaign Script To design a new campaign script, go to Setup, Campaign, Script page. Enter your script in HTML. In Voicent environment, you can add custom buttons, which are usually a better way to customize call dispositions. You can select … Continue reading
Manager Dashboard
Real-Time Visibility With Voicent Manager Dashboard, managers gain real-time visibility to their campaigns, agent status, and active calls. Watch the last video in http://voicent.com/support/predictive_dialer_help.php Monitor & Whisper Coaching Through Manager Dashboard, managers can monitor agent phone calls in real time. … Continue reading
More Auto Dialer Topics
How to skip answering machines? Create an interactive message, leave the machine answer item empty. Please note the dialer will still call (otherwise, how does it know?), and as soon as a machine is detected (not waiting for the beep) … Continue reading