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- Easy setup: Can be downloaded/installed and run on any computer with Windows
XP or Vista in less than 20 minutes. |
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- Dial through VoIP internet dialing or regular phone lines
(Vista supports SIP and skype only) |
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- Easy to use: Excel-like spreadsheet program interface |
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- Call notification with screen popup on the server
computer |
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- Screen popup contains caller's information |
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- Let agents monitors, records phone conversation and take
notes for each phone call. |
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- Displays call status with conversation notes for
follow up calls |
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- Predictive dialing on multiple phone lines and
multiple computers with internet access |
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- Automatically leaves messages on answering
machine and voice mail |
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- Automatically scrubs against Federal or in-house
Do-Not-Call list. |
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- Automatically adds dialing prefix and removes local
area code from call list |
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- Automatic retries for busy line or no answer |
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- Semi-automatic dialing (force dialing) for manually
controlled dialing |
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- Allows agents to play
recoded audio files while speaking to a live person to save agents' voice and energy |
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- Records all call status and provides call report |
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- Number of computers (no limit on agents) |
1 |
1 or more |
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- Call notification with screen popup on agents' computers |
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- Agents can work on the server computer or remote
computer |
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-
Contact list database sharing among computers |
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- Centralized monitor call status for management |
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- Unlimited scalability/call capacity using client-server
technology |
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