ip pbx

Voicent PBX

About PBX

PBX Feature Tour

Quick Questions

What is a PBX?

A private branch exchange (PBX) is a telephone exchange for a particular business. A PBX system connects incoming telephone lines to a set of extensions inside a business.

What is VOIP or IP PBX?

VOIP PBX or IP is a PBX system that can handle calls on an IP network. It supports outbound connection to a SIP trunk or regular trunk; it also supports IP extensions. Most VOIP services provide regular telephone numbers to allow calls from landline or cell phones. The person who calls these numbers usually cannot tell the difference whether the call is make to a VOIP service or traditional PSTN service.

What is Voicent's Flex PBX?

Flex PBX is an affordable and easy to use auto attendant software system. Because it is a software package, it offers flexible configuration and unlimited design capability. It has all the features of a traditional PBX plus much more.

What is an Auto Attendant?

Also known as a Virtual Receptionist, it allows callers to be automatically transferred to an extension without the intervention of a live operator. Typically the Auto Attendant is included in a business phone system.

What is an IVR Menu?

A phone system menu that interacts with humans through the use of voice and DTMF keypad inputs. Auto attendant is a special kind IVR, where the target operation is the transfer of a call to an extension. IVR can be more broadly defined. It can interact with a database to supply requested information such as account balances, etc.

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How to Use Flex PBX

Download and Install

First, download the software and follow the onscreen instructions to install the software.

Configure Phone Service To Use

Voicent software can use several phone services: VOIP phone service (such as SkypeConnect, Vonage Softphone, Callcentric, any SIP trunk provider, etc), PBX system with SIP extensions (like Cisco, Avaya, Asterisk, etc), or traditional analog phone service.

For testing purpose, it is easier to configure the software to use a VOIP service or PBX's SIP extension. For more details, please see Quick Start Guide, which also comes with the installation package. If you have the enterprise edition, please take a look at Enterprise Edition Setup Guide also.

Make a Quick Test Call

Open Voicent Gateway, select Setup > Options > Inbound Tab, then uncheck the box labeled "Do not pickup incoming calls".

Restart the gateway and call the number that the gateway is configured to use.

The gateway should answer the call and play a short welcome prompt, and disconnect.

So far, there is no PBX application installed on the gateway. To have Flex PBX application installed, please take a look at this PBX example.