Voicent PBX

About PBX

PBX Feature Tour

Quick Questions

What is a PBX?

A private branch exchange (PBX) is a telephone exchange for a particular business. A PBX system connects incoming telephone lines to a set of extensions inside a business.

What is VOIP or IP PBX?

VOIP PBX or IP is a PBX system that can handle calls on an IP network. It supports outbound connection to a SIP trunk or regular trunk; it also supports IP extensions. Most VOIP services provide regular telephone numbers to allow calls from landline or cell phones. The person who calls these numbers usually cannot tell the difference whether the call is make to a VOIP service or traditional PSTN service.

What is Voicent's Flex PBX?

Flex PBX is an affordable and easy to use auto attendant software system. Because it is a software package, it offers flexible configuration and unlimited design capability. It has all the features of a traditional PBX plus much more.

What is an Auto Attendant?

Also known as a Virtual Receptionist, it allows callers to be automatically transferred to an extension without the intervention of a live operator. Typically the Auto Attendant is included in a business phone system.

What is an IVR Menu?

A phone system menu that interacts with humans through the use of voice and DTMF keypad inputs. Auto attendant is a special kind IVR, where the target operation is the transfer of a call to an extension. IVR can be more broadly defined. It can interact with a database to supply requested information such as account balances, etc.

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Agent Dashboard™: Send Emails and Text

One advantage of using Voicent PBX is that your agents will be hands-free during phone conversations. In other words, they'll be free to send information through email and text to the caller without having to pause the call. Plus, all emails and texts can be done through the Agent Dashboard™ from the agent's account.

Send Price Quotes

Price quotes are often hard to give over the phone. Sending an email to a caller is a great way to keep a written copy of the information discussed and follow up to close deals.

Collect Contact Information

With emailing and SMS capabilities, agents can encourage callers to share more of their contact information, like their email address and personal phone number. Agents can use this information to increase the chance of reaching callers for follow ups and future deals.

Send From Agent's Email Address

Emails don't have to be from one email address--each agent can hook up their own email address to their Agent Dashboard™ account, and send personalized emails to callers.

Text Special Codes and Promos

With Voicent's built-in email and SMS capabilities for your company's PBX system, agents can send callers special codes and promotions to give better deals on items, secret sales, and even fast-track support tickets. These texts can come from the company's phone number or from the agent's extension to receive replies.

Recap on Conversations

Often, agents can send emails to a caller to summarize or remind them what was discussed during their phone conversation. Because the Voicent Agent Dashboard™ includes built-in email server integration and SMS texting, agents can draft and send these emails while speaking to the caller.