Voicent PBX

About PBX

PBX Feature Tour

Quick Questions

What is a PBX?

A private branch exchange (PBX) is a telephone exchange for a particular business. A PBX system connects incoming telephone lines to a set of extensions inside a business.

What is VOIP or IP PBX?

VOIP PBX or IP is a PBX system that can handle calls on an IP network. It supports outbound connection to a SIP trunk or regular trunk; it also supports IP extensions. Most VOIP services provide regular telephone numbers to allow calls from landline or cell phones. The person who calls these numbers usually cannot tell the difference whether the call is make to a VOIP service or traditional PSTN service.

What is Voicent's Flex PBX?

Flex PBX is an affordable and easy to use auto attendant software system. Because it is a software package, it offers flexible configuration and unlimited design capability. It has all the features of a traditional PBX plus much more.

What is an Auto Attendant?

Also known as a Virtual Receptionist, it allows callers to be automatically transferred to an extension without the intervention of a live operator. Typically the Auto Attendant is included in a business phone system.

What is an IVR Menu?

A phone system menu that interacts with humans through the use of voice and DTMF keypad inputs. Auto attendant is a special kind IVR, where the target operation is the transfer of a call to an extension. IVR can be more broadly defined. It can interact with a database to supply requested information such as account balances, etc.

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Flex PBX Feature Overview

About Voicent Flex PBX

Voicent Flex PBX software is a virtual phone system that delivers professional, high quality experiences for your callers and hands-free call handling for your agents. Features include auto attendant, screened-call forwarding, call queuing, music on hold, personalized greetings, flexible extensions and voice-mail boxes, multi-lingual voice prompts, and much more.

Flex PBX enables both small and large businesses to have a complete phone system to increase their credibility and the confidence of clients and prospective clients. The system handles incoming calls 24/7, including holidays. It can play different phone menus and greetings based on time of day, caller ID, weekends, and holidays.

Flex PBX requires no special hardware or lengthy setup. All you need is your PC and Internet connection.

Feature List Overview

  • Use hosted PBX or on-premise PBX
  • Works anywhere with internet connection
  • Easy-to-use point and click PBX design
  • Single click PBX deployment
  • Use VOIP extensions and physical extensions
  • Use extension groups
  • Transfer call to an extension or an extension group/department
  • Access voicemail by phone or from desktop PC
  • Send voicemails to email
  • Easy auto attendant (virtual receptionist) setup
  • Unlimited auto attendants
  • Visual display of calls in the queue
  • Answer, Hold, Forward, Park and un-park calls
  • Unlimited extensions, groups, and departments
  • Database integration, web integration, email integration, IVR Studio integration
  • Scale up call volume handling with more phone lines
  • Almost never full voicemail box
  • Advanced call-flow control using Voicent IVR Studio
  • Use Text-to-Speech to automatically read text and dynamically generate voice
  • Voicent IVR Studio Included
  • Voicent Text-to-Speech Plug-In Included

PBX Feature Tour: Feature Overview

What is Flex PBX?