Agent Dashboard™: Flex PBX and IVR Studio
Flex PBX and IVR Studio are similar in many ways, including their use of the Agent Dashboard as an agent softphone.
Voicent Agent Dashboard boosts agent productivity by allowing your agents to have hands-free conversations with callers. In the Agent Dashboard, agents can see dynamic call scripts, CRM screen popups, and handle incoming calls for both Flex PBX and IVR Studio.
Flex PBX is a full-featured, software-based PBX system that includes
auto attendant, screened-call forwarding, call queuing, music on
hold, personalized greetings, flexible extensions and voice-mail
boxes, multi-lingual voice prompts, and much more. It supports
VoIP/SIP, Skype, and regular phone lines.
It is ideal for businesses that handle many daily incoming calls.
What's the difference?
While Flex PBX and IVR Studio both handle incoming phone calls with Auto Attendants, ACD, music on hold, and professional greetings, IVR Studio is designed for advanced applications. IVR Studio can connect to external databases and website, and can be used for outbound applications (such as phone surveys, text/SMS surveys).