Voicent's Call Center Manager not only helps companies comply with FCC rules by automatically tracking and adjusting calling-pace to reduce the likelihood of dropped calls, but also by qualifying companies for the FCC's "Safe Harbor" provision. The abandoned call safe harbor provides that a telemarketer will not face enforcement action for violating the call abandonment prohibition if the telemarketer:
"Uses technology that ensures abandonment of no more than three percent of all calls answered by a live person, measured over the duration of a single calling campaign, if less than 30 days, or separately over each successive 30-day period or portion thereof that the campaign continues.
"Allows the telephone to ring for 15 seconds or four rings before disconnecting an unanswered call.
"Plays a recorded message stating the name and telephone number of the seller on whose behalf the call was placed whenever a live sales representative is unavailable within two seconds of a live person answering the call.
"Maintains records documenting adherence to the three requirements above.
More information about the FCC's Telemarketing Sales Rule and Safe Harbor clause can be found on the FCC's website.