Call Center Software: Learn More
Call Center Manager
About CCM
Call Center Solutions
Learn More
- How to Setup
- How to Use
- Call Center Manager Windows
- Dropped Call Rate Thresholds
- Monitor Agent Conversations
- Monitor A Phone Line
- Whisper Coaching
- Monitor Performance
- Call Center Summary Reports
- Call Center Campaign Reports
- Call Center Agent Reports
- Eliminate Dropped Calls with Rollover IVR
- Time Zone Management
- Setup Line Usage Rules
- Setup Call Distribution Rules
- Setup Agent Role and Skill Group
- Setup Role-based Access To CRM Records
- Tutorials
How to Use Voicent Call Center Manager
Voicent Call Center Manager allows you to manage your call center with ease. You can use it to make sure your dropped-call rate stays below a set threshold, monitor and record agent conversations, see real-time performance reports and much more. The following pages cover the basic use of the tool, including:
- Descriptions of Call Center Manager's Windows
- How to set your Call Center's Dropped-call Rate Thresholds
- How to Monitor Agent Conversations
- How to Monitor A Phone Line
- How to Use Whisper Coaching
- Call Center Performance Monitoring
- Call Center Summary Reports
- Call Center Campaign Reports
- Call Center Agent Reports
- How to Eliminate Dropped Calls with Rollover IVR
- Time Zone Management
- Setup Line Usage Rules
- Setup Call Distribution Rules
- Setup Agent Role and Skill Group
- Setup Role-based Access To CRM Records
Call Center Manager
Call Center Manager's main window is shown below. The details of each window is explained in the next section
Click the image to see a larger version of the image