Outbound Call Center

Outbound Call Center FAQ

What is Voicent's Outbound Solution?

Voicent's Outbound Solution is software that automates outbound calling. It comes with four dialing modes: predictive, progressive, preview, manual.

What does it do?

It makes automated phone calls/texts/emails, tracks agent activity and availability, and uses intelligent communication methods to help your agents close more sales. For example, when a live call is connected or a person calls in, your agent sees the recipient's information displayed automatically.

How does it work?

It uses VoIP to run on your computer and uses phone lines to dial simultaneous phone calls. As for automatically displaying customer info for your agents during live calls, our software uses CRM-driven technology.

How do I get started?

You can download the software after you purchase it. Then copy paste a list into the excel-like interface. Click “Make calls” and you're done.

Who uses it?

Our most common clients are small to medium business owners, large call centers, hospitals, tax collectors, landlords, and individuals who want to call other people.

What is it used for?

It is most commonly used for lead generation, marketing, sales promotions, cold calling, debt collection, rent collection, and more.

How much does it cost?

Pricing depends on the number of phone lines and agents you want. 1 phone line means you can make 1 call at a time. 2 phone lines mean you can make 2 calls at the same exact time. 1000 phone lines mean you can make 1000 calls at the same time, as though you had 1000 people in your office calling all at once.

Demos & Tutorials

Learn how to use Voicent software: