CRM

CRM - short for Customer Relationship Management, is a software solution for companies to manage customer information in order to be more productive and profitable. Each interaction, email or phone, are generally added to the customer database, and staff can retrieve the information later. Voicent Telephony CRM automatically saves all phone contact information..

CRM Integration

Voicent Telephony CRM enables agents to quickly gain access to customer information on inbound and outbound calls, increasing operational efficiency and providing an improved customer experience. For example, all calls with caller ID are automatically saved. When a customer calls back, a screen popup with customer profile and call history is displayed on an agent's computer. Based on the customer's category, it can further direct which IVR application to use to answer the call