Call Center CRM: Developers

Integrate With Voicent Dialers

Voicent dialers (BroadcastByPhone Auto Dialer and AgentDialer predictive dialer) both have extensive command line interface and callback functions. Through these programming API and callback function, you can easily implement click-to-dial features for your CRM or other software programs.

If you need more control of the call, Voicent also provides developers with gateway level interface. Compared with the application level interface, such as the dialer command line interface, the gateway level interface is a lower level programming interface and offers more options and flexibility.

Command Line Interface for dialers

The following is an example of starting AgentDialer speed dialing through the command line:

adialer -dial -phoneno “800 1234567” -name "John Doo"

For more details, please see Voicent AgentDialer Command Line Interface and Auto Dialer Command Line Interface.

Using Voicent IVR Studio

To further customize your call message and integrate it with your web site, CRM, or email server, you need Voicent IVR Studio, which enables you to create multi-level, multi-language interactive applications. It is fully integrated with Voicent dialer products.

For more details, please see Voicent IVR Application Design Tool.

Gateway Level Integration

Voicent Gateway is a platform for developing state-of-the-art interactive programs. The gateway supports the W3C VoiceXML standard for interactive voice/phone applications. It is also a 2-way SMS gateway for interactive text messaging application.

Voicent Gateway uses standard HTTP/web interface, which allows you to use almost any programming languge to interact with the gateway. We have sample code in Java, C#, C++, PHP, Perl, Python, VB. For more details, please see Voicent Voice, SMS, Email Developer Resource Center.

Download Free Trial

It's absolutely free to download and try Voicent's software. You don't need a credit card or even to supply an email address to try it.