Category Archives: IVR General

Direct transfer incoming calls to agent

Please note starting from 10.7.3 release, you can set up direct transfer without using IVR Studio. All you need to do is to select “Press Nothing” when you define your auto attendant. The normal auto attendant is set up this … Continue reading →

Download TTS module

I can’t find the download for the text-to-speech module. Is there a direct link to it or some instructions on how to find it on the voicent site? Like most other Voicent software features and modules, the Voicent TTS PlugIn … Continue reading →

Error: Touch tone key not available from parent element

I am using the sample in the tutorial, but when I check the app, it shows me the error: Error : (Element Ask for Password transition condition) To Correct Password: Touch tone key not available from parent element How do … Continue reading →