I tried to design algorythm in IVR Studio but get that message after validation:
Warning : (BBP Outbound Call) No element is defined for answering machine
Error : (YES) No touch tone key is defined. Must have child element
Error : (NO) No touch tone key is defined. Must have child element
The first warning […]

Cannot call transfer, Skype account used is showing a Internal Error 13501. Any ideas why this is happening would be appreciated?
The log file shows: failed transfer to 2140001234 (real number removed) Call transfer failed: Misc error
Looks like you need a 1 in that phone number. In Skype, all US numbers must have 1 as its […]

I install 6.1.0 to use skype, my BroadcastByPhone, works fine, but IVR studio do not start. IVR check for the gateway after that try to open the main form, but this stay blank (white) and after few minutes the is not responding message appear, I already uninstall and install it again, but the same problem […]

My client needs to build an application with voice/tone input via phone, then to use a .Net application and return results via TtS. Can you provide products to meet these needs?
You can try Voicent IVR Studio to build your voice/tone application. Just download the software and go through the ivr tutorial, you should get a […]

I am running a 4 lines BBP Professional version for appointment reminders. Currently the settings are
Press 1 to repeat, press 2 to confirm and press 3 to reschedule. So when the patient/receiver press either one, they will immediately hear “Thank you and Goodbye.”
Now what I want is that after the receiver made the choice, […]

This error is normally caused by a missing Skype file, which is normally installed under:
C:\Program Files\Common Files\Skype\skype4com.dll
To fix this problem, simply install Skype Extras Manager. Please download the latest Skype and run the installer again. Click the Options button and from the Options Window, select Install Skype Extras Manager as shown below.

Once installed, restart Voicent […]

One frequently asked sample is for connecting IVR with a database system, such as MySQL or Microsoft SQL Server. We have create a new sample based on the Protected Information sample, where the password is hard coded.
In this new sample, callers are asked to input their account number and password, which are checked against […]

Starting from release 6, Voicent IVR Studio supports Skype.
One advantage of Skype is that you no longer need a physical phone line or a voice modem. You can install Voicent and Skype on your laptop computer and making calls anywhere in the world, and receive calls anywhere in the world.
For inbound calls, you can receive […]

How do I assign extensions to the IVR auto attendant?
My main menu is using entries for 1-9… I would like to assign extensions starting with 201… but when I make the key prompt 201… it tells me 2 is already being used by another menu item.
Yes, the error message is correct.
Let’s assume the software allows […]

I have attached a simple version of what I want to do.

What I get when I run it are multiple pauses waiting for input at each choice stage. What I want is the following:
1. Make an announcement stating the nature of this call. (Announce)
2. Give […]