We currently have some fields in our IVR that are fixed length e.g. 8 digit dates. We’ve noticed that when a DTMF is not interpreted by the IVR, the person is disconnected after 30 seconds of no input. This occurs if the person starts entering the date before the IVR has completed the […]

Where do I find information about the IVR progamming?
The best place to start learning IVR programming is the Voicent IVR Studio Tutorial, which can be accessed from program Help menu, under Product Walkthrough. After that you can try some of the included IVR samples.
If you want to learn further, you can learn VoiceXML technology, which […]

I have your 4 line broadcast software. I would like to call hotel rooms through their pbx. Can this be configured so that when the main pbx answers the software creates a delay to wait for the hotel message and then dials a room extension to deliver the message after the room answers? Your info […]