Category Archives: IVR Usage

ACD queue options

I’m looking to set up our IVR for a few options for incoming calls and I’m not sure how to do it or if it can be done. I’d like to have an option for customers who are on hold … Continue reading →

Activate broadcast by dialing in

We recently purchased the Enterprise edition of BroadCastbyPhone along with a modem. We are using this software in conjunction with our Business Continuity (Disaster) Planning. We setup the program and acquired a license on one or our desktops and will … Continue reading →

Adjust generated TTS voice

I also notice the text to speech can say “Pediatrics” but not “Pediatrics of Kempsville” clearly. Should we just say “Pediatric office”. Do you want me to send a message to you to hear “Pediatrics of Kempsville”? What do you … Continue reading →