Frequently Asked Questions
(Telephony CRM)
1. What is Microsoft SQL Service
Express? How do I install it?
2. Can I use other relational databases or
other CRM programs?
1. What is Microsoft SQL
Server Express? How do I install it?
Microsoft SQL Server is a relational database
program. You can manage all your customer information using a
database program. Microsoft SQL Server Express is a lightweight, and
embeddable version Microsoft SQL Server. You can download and use
the Expression Edition for free.
Voicent Telephony CRM uses SQL Server Express for
storing customer profiles and contact history.
Click the link to go to Microsoft website and follow the
instructions to download and install Microsoft SQL Server Express.
Once MSSQL Server Express is installed, click the button
labeled "Create Initial Telephony CRM Database" to populate a
starting database.
After installing and have the initial database, you can
install Voicent Telephony CRM product.
2. Can I use other
relational databases and or other CRM programs?
Not in this release. But they
will be supported in future releases.
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