I understand that I should be able to utilize 24 Skype instances in conjunction with my 4 line broadcast software but I can not seem to figure our EXACTLY how to (1) create 24 Skype ‘unlimited’ accounts and (2) access them through the gateway. I am aware that I need to create several windows […]

We will be needing to handle simultaneous outgoing calls. Are there limitations there with the gateway? Is that dependent on the VOIP provider?
Not on the gateway side, all you need is a license that supports that many “lines”.
On the VOIP provider side, you need that many “channels”. Each channel is a kind of virtual “line” […]

My system says that there is no phone line connected. I am using skype with a headset on the computer. Please advise.
Please open Voicent Gateway, select Setup > Options > Skype, then select manual start mode.

I downloaded the “free” version of autodialer on my pc. I have a Ipitomy IP phone system using SIP trunks. How do I use/program these SIP trunks? How do I point to the Phone system?
It should be pretty easy. All you need to do is configure Voicent software as extensions of IP phone […]

I’m from Rio de janeiro Brazil, I would like to knows is It your product can be integrate with ASTERISK
Yes. All Voicent telephony products should work with Asterisk. Both products support SIP based VOIP.
To integrate, simply configure Voicent software as an Asterisk extension, or extensions if you want to use multiple lines. The Asterisk extension […]

Is it possible to use magicjack with 4 lines using 4 modems and and have 2 remote telemarketers for predictive dialing
Yes. But using modems for predictive dialing is not recommended. There are two main problems:
1. It is harder to get computers with 4 PCI slots for 4 modems. The computer also must run Windows […]

I need a predictive dialer for my call center (10 users). My IPBX is Cisco UC 5OO With 7940 ip phone. How work your predictive software? Give me more details for testing . Thank you for your reply
To test Voicent predictive dialer, download the predictive dialer software. The product to install is Agent Dialer. For […]

I am almost ready to move forward with the upgrade on your BBP. I just have been contacting companies for the VOIP service I now need to replace Skype.
I have a reply below from a representative at Nextiva. Nice guy. Quick and professional. I tried to ask all the important questions to this company […]

Vocalocity VOIP service should work with Voicent software using the following settings. Please make sure to replace the account name (VH00000) with yours.

Nextiva offers business and residential VOIP service. To setup Nextiva for Voicent software, first you need to sign up for Nextiva’s Phone Service Includes Professional Features.
Once you account is setup, find the SIP credentials of your account. Then enter the information as shown below. Please remember to replace the user name (9400000) with your […]