I am looking for something very close to your agent dialer. I have some questions. I have read through the FAQ section, but it appears to be a little old. For example the voice modem recomended is no longer available. Here are my questions:
1) I have a latitude (DEll) D630 that […]

Hi I have Skype and use a D-Link USB VoIP adapter for a phone. I was wondering if there was a way to use the Dialer and the VoIP adapter to the phone WITHOUT having to use skype.
Voicent software can be used with most VOIP services without an adapter. If you use a SIP based […]

I have broadband…isn’t that the same…I read your stuff about voip but have no clue how to access sip…
No, broadband internet and VOIP are related but not the same. A broadband internet allows you to access the internet, send email etc. But it won’t allow you to make a call to your cell phone. That […]

I’m trying to use the DiamondCard service as a SIP provider. I have an account with them and their soft phone works correctly on the same machine where I have installed the Voicent gateway.
I asked them for some advice, they suggested to remove the stun server parameter. It didn’t solved the problem.
Can you give me […]

Do you offer a power dialer based on VOIP? and how does it work?
Yes, Voicent Agent Dialer is the product.
Power dialing, also referred as force dialing, is basically semi-automatic dialing. The operation is simple, you load a call list, you press a key to have the system to call the next number on the […]

I have download Voicent software and installed Agent dialer. By reading the setup guide, it seems you recommend VOIP service for predictive dialing. Could you please elaborate more on why that is the case?
OK. The discussion below gets somewhat technical.
First, we definitely not recommend using modem/analog phone line for predictive dialing. The modem cannot […]

I have found a SIP provider that i can use with voicent auto dialer, however while installing sip information, we recieved an error message SIP 488 error. The tech informed me it was due to a codec problem. The codecs that the sip provider uses is G711u which is not part of the codes […]

STUN, Simple Traversal of UDP through NATs , is a protocol used to work around the problems caused by router/firewall for VOIP applications. It is also known as Session Traversal Utilities for NAT.
The basic problem of a router/firewall for VOIP traffic is that a computer’s IP address inside NAT cannot be seen from outside. So […]

Starting from release 7.2.3, you can select which SIP codecs to use from a set of existing ones. The reason for that is some VOIP service or PBX system limit the size of SIP message. So if the SIP message is too large because the codecs information is too long, the SIP message is dropped.
Normally, […]

I just purchased a D-Link router and now I can’t dial out using SIP with either my X-lite soft phone or your auto dialer
Several of our customers have been having an issue with D-Link and other routers when using a VOIP Service via SIP with either a soft phone like X-lite or our Predictive Dialer […]