Category Archives: voip

Configure Voicent to use Packet8 VOIP Service

Posted on August 22, 2011

Packet8, now 8×8, is a VOIP service that can be used with Voicent software. To configure, open Voicent Gateway, select Setup > Options > SIP tab, click the Add button. Display Name: {Anything you’d like.} SIP ID: {Your Packet8 phone … Continue reading →

Posted in voip |

Use Skype With Voicent

Posted on August 10, 2011

When initializing Voicent Gateway, I receive a message that says: Error: Failed to create Skype COM Instance. Voicent Help tells me to re-download Skype and check off “EXTRAS MANAGER”. SKYPE no longer offers the “EXTRAS MANAGER” and discontinued it after … Continue reading →

Posted in Predictive Dialer, voip |

Setup Voicent with a PBX system

Posted on August 9, 2011

The easiest method to configure Voicent software to use a PBX system is through PBX system’s IP extensions, which are used for IP phones or soft phones. Today, most major brands, such as Cisco, Avaya, Mitel, etc, all support IP … Continue reading →

Posted in voip |