Category Archives: voip

Configure multiple SIP providers

When I have more than one SIP provider configured on the SIP screen, how do I select the one I want to use? It seems to always default to the first one listed To not use a particular SIP provider, … Continue reading

Posted in Predictive Dialer, voip |

Configure Voicent to use Packet8 VOIP Service

Packet8, now 8×8, is a VOIP service that can be used with Voicent software. To configure, open Voicent Gateway, select Setup > Options > SIP tab, click the Add button. Display Name: {Anything you’d like.} SIP ID: {Your Packet8 phone … Continue reading

Posted in voip |

Configure Voicent to use Shoretel PBX

Trying to find a predictive dialer that will integrate with a Shoretel phone system. Does your product integrate into the Shoretel system or is it run as a separate application? We are looking for as much integration as possible Yes, … Continue reading

Posted in Predictive Dialer, voip |