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Starting from release 7, Voicent software supports any SIP based VOIP service in addition to traditional phone line and Skype. There are several major advantages of using a VOIP service for Voicent Software:
- Unlimited scalability - supports simultaneous calls up to as many as your computer allows
- Easy installation and setup - No hardware installation. Download the software and setup in minutes
- No need for physical phone lines
- No need for telephony hardware - no voice modem, no dialogic board
- Supports latest Windows OS - Windows 2000/2003/XP/Vista/Later
- Low cost - Many service providers to choose from
Signup for a VOIP Service In short,
a VOIP service, together Voicent Software, allows you
to make phone calls to landline or cell phone over the internet. You
do not need a physical phone line or a voice modem to make phone calls.
All you need is a computer, broadband internet connection, and a VOIP
service provider. For a more technical explanation, please see below
SIP based VOIP. A VOIP service is like your traditional phone service. But instead
of providing you with a physical phone line, a VOIP service provides
you with a VOIP account that you can use to make phone calls over the
internet. Search Google for "SIP Termination", "SIP service", "SIP Trunking", and
you should be able to find plenty of them. (example: rapidvox,
CallCentric, CallWithUs, Gradwell, DiamondCard, RingCentral...). Choose the service plan that is best
for your business.
If you have a SIP compatible PBX system like Asterisk, you do not need a
SIP service. You can setup Voicent software as a softphone extension (or softphones
for multiple lines) of your PBX system.
Test your VOIP Service
Download and install a free SIP softphone called X-Lite from the Internet. Setup the softphone according to your VOIP service provider's instructions. Normally it should have instructions for setting up a softphone. Once it is configured, make a few test calls.
If you cannot make a test call, please contact your VOIP service provider. Do not mention you need to use Voicent software, that normally will get them confused. Simply mention you want to use X-lite to make phone call and you need help set it up.
If you can use a softphone to call, you should be able to use Voicent software.
Configuration Voicent Software
Configure Voicent Gateway for SIPSelect Setup > Options > SIP from Voicent Gateway main menu. Click Add to specify your SIP account.
Examples of SIP configurations for some VOIP services
CallCentric, CallWithUs, Gradwell, DiamondCard, RingCentral...
If you have trouble setting up your VOIP service with Voicent, we can help you test it. Simply send your account information to support @ voicent . com. After we test it, we'll let you know the correct SIP settings and you can then change your account password.
Troubleshooting SIP Configuration
Please see the following Knowledge base article: Troubleshooting SIP Configuration
Use Voicent and SIP
You can use either SIP user name or regular telephone number when making outbound calls. If you want to use SIP user name, please prefix it with sip:, such as sip:agent1@sip.rapidvox.com.
For regular SIP number, you normally need 11 digit phone numbers. However, you could have Voicent automatically add 1 to a 10 digit number by setting dialing rules from Voicent Gateway (Setup > Options > Outbound >Dialing Rule).
For more information, please see SIP FAQ.
SIP, stands for Session Initiation Protocol, is a standard for making phone calls over the internet (VOIP). Today, most VOIP services are SIP based. SIP allows users to make telephone calls over the internet to other SIP users free of charge and to landlines and cell phones for a minimal fee. Since calls are made over the internet, you no longer need a physical phone line or a voice modem. Once you setup and configure Voicent for SIP, you can use any Voicent program as if you are using regular telephone lines.
With SIP, you use a SIP softphone to make phone calls from your computer. A SIP softphone is simply a piece of SIP client software with a telephone-like user interface. Each line started by Voicent software acts as a SIP softphone.
SIP Termination is a VOIP service feature allows you to call both local, long distance and international phones and cell phones directly from a SIP softphone (thus from Voicent).
DID Stands for Direct Inward Dialing Number. The number looks exactly the same as a regular phone number and it allows anyone to call your SIP softphone from a landline or mobile phone.
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